EmigratieBeurs and Privacy

EmigratieBeurs B.V. produces and sells tickets for event organisations/event partners EmigratieBeurs and EmigratieMagazine.

We promise that

We will handle your personal information with respect and keep you in control.

It is important that you know what personal data is collected about you and how we use it.

Below you will find our explanation. If you would like more information or if you have any questions, please contact our Data Protection Officer using the details in the 'Contact’ section below.

If we ever make significant changes to our privacy policy, we'll let you know. If necessary, we will also ask for your permission.\

Our privacy promise

We promise that if you buy tickets for our events, only we and the event organiser will use your personal data. We make every effort to protect your information. Of course, you will also have control over this yourself. When it comes to marketing, we don't share anything without your permission, and you can always change your preferences. We keep your personal information safe, and we are committed to maintaining your trust.

Privacy statement

How our privacy statement applies to you depends on how you deal with us. For example, if you:

1. buy a ticket from us, we use the information you provide to fulfil both our and the Event Partners' obligations to you in providing that service and, where permitted, to keep you informed of other events that may be of interest to you; and
2. when you visit our sites, we use cookies to personalise your experience and hopefully provide you with the relevant information.

What information do we have and where do we get it from?

We collect and store various types of information about you when you purchase tickets, create an account, contact us, and use our websites, apps, and social media.

- When you purchase a ticket or create an account, we collect your information which, depending on the service we provide, may include your contact and billing information.
- When you use our websites or apps, we collect information such as the browser and device that you use, your IP address, your location, the site you just came from, what you did or did not do within our site/app, or the site you visited when you left us. Please refer to our Cookie Policy (below) for more information about how we collect this information.
- When you use a social media feature within our website or apps, and you post on social media, the social media site will provide us with some information about you.

How do we use your information and why?

We collect and use your information for a variety of reasons, including timely and appropriate notification of your favourite events, sharing news, for marketing purposes and as otherwise required by law.

1. For the execution of our agreement with you.
We use your information when you enter into a contract with us (for example, to buy a ticket) so that we can:

- process your order
- accept your payment, and
- provide you with customer support.

2. For our legitimate business interests

- Conduct market research and analysis to improve and adapt our products and services.
- For our marketing purposes, unless your consent is required for such marketing (see section 3 below).
- Send you customer service emails, including reservation confirmations and event reminders.
- Prevent or detect illegal behaviour, to protect or enforce our legal rights or in other cases permitted by law. For example, making sure that tickets get into the hands of real fans. As such, we may use your information to prevent ticket touting, misuse of our intellectual property (e.g. our trademarks or those of our Event Partner), fraud or other crimes.
- Guarantee the safety of our activities and those of our Event Partners.
- Create a profile for you to help us customize our services to you. For example, if you buy tickets to our trade fairs and you have agreed to our marketing, we will inform you about other trade fairs and (online) magazines that we think you may be interested in.

About your personal settings

We can give you more relevant information if we know you better. To ensure that our messages and website are relevant to you, we will create a user profile with the information we know about you and how you use our services.

Switching off personalisation

After you have used our 'unsubscribe' link in our communications, we will stop all forms of personalisation and communication. We will no longer use your information to determine what you might be interested in. This means that you will not receive any personal recommendations and that you will no longer receive the newsletters and e-mails for which you have unsubscribed.

Is switching off personalisation the same as disabling cookies?

No, they are independent of each other. In order to manage your cookie settings, you can use our cookies permission tool. Please refer to our Cookie Policy (below) for more information.

3. What you have given your permission for

- To contact you with information or offers regarding our future events, products or services - this may be via email, via web alerts, or social media platforms. You can change your marketing preferences at any time, see the section "Your choices and rights" below.
- To provide customised advertising and marketing communications on our websites and apps (see our Cookie Policy (below) for more information).

Who do we share your data with and why?

We may share your information with the Event Partner(s) - such as the event organiser and other third parties involved in the service provided.

- With the EmigratieBeurs family of companies that provide services to us such as marketing, profiling, reporting and technical support.
- Our third party service providers (also called data processors), such as cloud computing providers, who deliver the IT infrastructure around which our products and systems are built.
- We may share your information with our Event Partners for the purpose of running the event and for other reasons described in their privacy statement. We always mention the Event Partners when you buy a ticket and you can always subscribe to receive their marketing.
- When you purchase tickets, we may disclose your data to the seller for the purpose of fulfilling the order - which means you will be assured of getting the ticket that you purchased.
- Government agencies or other competent bodies where permitted or required to do so by law.
- Any successor to all or part of our company.

Your choices and rights

You can, for example, choose to receive marketing material from us. You also have the right to access the information we have about you.

Your choices

If you have given us your consent, you may rescind it as follows.

In order not to receive any more marketing from us, you can simply 'unsubscribe'. The unsubscribe instructions are in each of the emails or newsletters that we send, or simply contact us, and we’ll do it for you.
To disable the use of cookies and turn off tracking tools, please refer to our Cookie Policy (below).
By using the 'unsubscribe' link, we will stop all forms of personalisation and communication. We will no longer use your data to determine what you might be interested in. This means that you will not receive any personal recommendations and that you will no longer receive the newsletters for which you have unsubscribed.

Your rights

You also have rights to how your personal information is used, including:

The right to object to the processing of your data by us.
The right to ask for your data to be deleted or to be no longer used.
The right to request a copy of the data we have about you.
The right to adapt, alter or update any information you provide (if you have an account with us, you may also do so by logging in and updating your information).

Maintaining your information

We have security measures in place to protect your data. The security measures we use depend on the type of information we collect.
We will not retain your data longer than is necessary to provide the services you have requested, for the purposes described in this policy and for the legal purposes for which we are required to retain the information. We will securely delete your data when it is no longer needed for these purposes, in accordance with our company policy.

Contact

If you have any questions about the above, or our approach to privacy, our dedicated Privacy Office, including our Data Protection Officer, will be there to help: privacy@plusticket.nl

Cookie Policy

Our site uses cookies to improve the site and increase your browsing convenience. In this document, we explain how this works.

What is a cookie?

A cookie is a text file containing a small amount of data that is downloaded to the device that gives you access to our site and stored on the hard disk of your device. These cookies have various purposes. They ensure, for example, that our site recognises your device when you revisit the site, that you receive the correct content and that information is stored about your preferences or services that we provide you. Web beacons or similar files may perform the same function. In this document, we use the term "cookies" to refer to all files that collect information in this way.

Which cookies do we use?

The cookies on our site can be divided into four categories:

Essential cookies
Some cookies are essential to the operation of our site. These cookies allow us, for example, to identify users so that they can redeem a discount or log into their account. If you disable these cookies, you will not receive any discount or access to your account.

Performance cookies
We use cookies to analyse how visitors use our site and to track the performance of the site. These allow us to quickly identify and solve problems. Performance cookies allow us to track which pages are most popular. Performance cookies also allow us to show links to other pages that may be of interest to you based on the pages you've viewed.

Functional cookies
We use functional cookies to remember your discount code or preferences, for example, if you have changed the preferences of your account settings.

Advertising or tracking cookies
We and our advertisers use cookies to place ads that we believe are relevant and interesting to you. For example, if you are looking at a concert or fair, you may see advertisements for the same or similar concerts or fairs on our site or other websites you visit.

Third party cookies
Third parties (such as advertiser networks) may use cookies to provide you with targeted advertising. These are usually performance cookies or advertising or tracking cookies. We have no control over these third party cookies. If you would like to know more, please refer to the privacy and/or cookie policy of the third party in question.

Changing browser settings

If you do not want to allow all cookies, you can change your browser settings. These settings are usually found in the "Options" or "Preferences" menu of your browser. For more information, please see below or in the "Help" menu of the browser.

Cookie settings for: Google Chrome | Firefox | Safari | Internet Explorer

If you change your settings and block cookies, certain features on our site will no longer be available and you may not be able to make the best use of our site.

Want to know more?

Want to know more? Please refer to Consuwijzer.nl

Exhibitors privacy statement (fairs and events)

PlusProducties produces 50PlusBeurs, Nationale GezondheidsBeurs, AllergieBeurs, CamperExpo, EmigratieBeurs (Emigration Expo), as well as concerts, congresses and events.

As a (potential) exhibitor at our trade fairs and events, you provide PlusProducties with personal data, e.g. by your participation in the fair or by requesting information.

Personal data

Within the framework of a trade fair or event, PlusProducties may process the following data from you:

Name and address details;
Contact details, such as (mobile) telephone number and email address;
Gender;
Title;
Image material:
Date of birth:
Date of visit;
Number of visits;
Internal administration number;
Areas of interest;
Information for lead generation;
Opt-in information;
Visit registrations in your name;
Badge & ticket scans:
when scanning your badge or ticket at the entrance to determine the number of visitors and to gain an insight into show/no-show
Position and company name;
Decision power;
Sector/branch where you work;
Interest in PlusProducties services;
Interest in offers (from third parties);
Mode of transport;
Click behaviour;
Transactions with history;
IP address;
Contents of your communication with PlusProducties;
Data from evaluations and customer satisfaction surveys;
Authority to sign;
CofC data;
VAT number;
Cost centre;
Invoice address;
Social media;
Payment details;
Registration number;
Signature;
Contents of parking form and data on parking privileges;
Lost property and any personal data in or on it;
Data on your declaration form with incidents concerning theft or damages;
Camera images with time, date and place;
Contents of fault messages.

Purpose of the processing

PlusProducties processes these personal data for various purposes, such as:

Communication purposes;
Organisation and execution of agreements regarding (participation in) trade fairs and events;
Registration;
Handling parking space reservations;
Granting access to parking provisions;
Assigning parking privileges (providing parking passes, exit tickets and the like);
Reading in and sending login codes;
Selling products;
Delivery of services;
Processing and handling orders (including catering);
Customer management, PR and marketing, including sending mailings and information about the products and services of PlusProducties;
Lead generation;
Cross-selling and upselling;
Finding equivalent profiles/acquisition purposes;
Improving services;
Drawing up analyses for the improvement of the service experience;
Monitoring, collecting and following up leads;
Building up interest profiles for advertisement purposes;
Personalisation and improvement of digital marketing campaigns;
Executing specific actions and competitions;
Executing (customer satisfaction) surveys;
Invoicing and payment purposes;
Handling payment disputes;
The security of buildings, premises and goods;
Processing theft or damages reports;
Registration and handling of lost property;
Protecting people's safety;
Recording and handling faults, complaints and incidents;
Performing payments;
Collecting payments on account, including using the services of third parties;
Handling disputes and having audits conducted;
Maintaining contacts with buyers or suppliers;
Direct marketing;
Compliance with legal obligations and court orders;
Approving booth designs;
Providing information with deviating booth construction;
Reading in and sending login codes;
Planning, offering and invoicing booth and event security;
Observance of regulations and compliance with court orders;
Managing disputes;

Third parties

Within the scope of executing its services, PlusProducties may exchange your personal data with third parties. Consider for example parties that are involved with the organisation and execution of the trade fairs and events, such as locations, IT suppliers and general and technical support services. PlusProducties also makes use of various consultants who could gain access to your personal data, such as organisation consultants or attorneys.

As an exhibitor, you have access to a specially configured online environment of PlusProducties. PlusProducties can supply the data that you submit in this environment to third parties that may approach you for services supplementary to those of PlusProducties. On the one hand, this data is provided in order to obtain additional income and on the other hand, to offer you as complete a provision of services as possible, so that you can present yourself optimally as an exhibitor.

We may also have to provide your personal data to third parties if we are legally required to do so. The police or the municipality can request data from us, e.g. within the framework of fraud, safety or detection.

Contact

If you have any questions about the above, or our approach to privacy, our dedicated Privacy Office, including our Data Protection Officer, will be there to help: privacy@plusproducties.nl

Visitor Conditions for Fairs produced by Emigration Expo

Tickets

Admission tickets cannot be returned, paid out, replaced or extended. The barcode on the tickets may not be folded or damaged. If damaged, the barcode might not be read, in which case access cannot be granted. Copying the admission ticket is pointless. Abuse will be criminally prosecuted. An admission ticket gives one person access to the fair (unless otherwise indicated on the admission ticket), hereinafter referred to as "Fair". The venue and dates, including access times of the Fair, are included on the admission ticket.

Visitor conditions

Visitors should observe the following conditions when they visit the Fair.

1. General
Visitors enter the Fair and participate in activities on the Fair at their own risk. Parents and supervisors are responsible for the behaviour of their children. The indications of our staff should always be followed. Our staff are entitled to remove from the Fair any visitors who do not comply with the specified visitor conditions or who (threaten to) disturb the peace. In such a case, the visitor is not entitled to compensation.

2. Access
It is only possible to enter the Fair with a valid admission ticket. The visitor should keep this ticket properly during the stay at the Fair and show it to one of our staff on request. The ticket is only valid on the day of issue and becomes invalid when leaving the Fair, unless otherwise indicated on the ticket. Emigration Expo always reserves the right to refuse people access, for example when they are under the influence of alcohol or narcotics or when they (threaten to) disturb the peace.

3. Brought items
Carrying weapons or other dangerous objects (at the discretion of our staff) is prohibited. The use of narcotic drugs is not allowed. Radios and other audio equipment are not permitted. Scooters, (child) bicycles, skates and any other vehicles, except wheelchairs, are not allowed during the Fair at any time.

4. Safety
In the interests of safety of all visitors, visitors are strictly prohibited to enter technical spaces and/or areas where it is indicated that the space is only accessible to staff.

5. (Domestic) animals
(Domestic) animals are not admitted to the Fair. This is in connection with the safety of the (domestic) animals as well as visitors to the Fair. The Fair does not provide care for (domestic) animals. Guide and assistance dogs are welcome during a visit to the Fair.

6. Clothing and footwear
At the Fair, men, women and children are required to have a covered upper and lower body and to wear shoes.

7. Photography and filming
Taking photographs for private use is allowed, unless otherwise indicated at the entrance. The use of flash and/or a tripod is not allowed. The publication of video and/or audio material is prohibited unless Emigration Expo has granted prior written consent. You may be filmed or photographed as a guest. Emigration Expo always reserves the right to use this material for publication.

8. When it is busy and technical failures
The Fair is designed so that not every part can simultaneously receive a large number of guests. It is therefore possible that, when it is very busy, not every part of the Fair can be visited. Emigration Expo is not liable for any damage or disappointment. Some parts are controlled by various different techniques. A technical failure may cause delays. Emigration Expo does not give any refund on the entrance fee for delays.

9. Smoking
Smoking inside the Fair is not allowed. Smoking outside is permitted in the designated areas.

10. Catering
The Uniform Conditions for the Hotel and Catering Industry (Uniforme Voorwaarden Horeca, UVH) are applicable to catering supplies. These are available on request.

11. Children and supervision
Children aged up to and including 18 years must be accompanied by at least one adult supervisor, unless otherwise specified by Emigration Expo.

12. Ordering tickets, making changes to reservations and discount actions
We recommend buying tickets online, for example via www.plusticket.nl
Announcements of new (discount) actions are no grounds for a refund.

13. Damage
The Fair is carefully maintained. However, the visitor may be confronted by a dangerous situation or damage. We ask visitors to report this as soon as possible to one of our staff, so that we can take action. The visitor may also unintentionally cause damage. In this case, we ask the visitor to notify the reception/information desk before the visitor leaves the Fair.

14. Liability
If the visitor suffers damage while visiting the Fair, the visitor should make this known at the reception before departure. Any compensation is excluded if this is reported at a later time. Emigration Expo accepts no liability for any damage suffered by the visitor whatsoever, unless said damage is the direct result of intent or gross negligence of Emigration Expo or one of its staff. No liability can be accepted if loss or damage occurs to articles given in custody during a visit to the Fair. The exclusion of liability does not apply insofar as Emigration Expo receives compensation from an insurance company or another third party regarding the risk that has arisen.

15. Restitution in the case of absence or late arrival
In the case of absence of persons belonging to a group and/or individual visitors, Emigration Expo does not return any money. If for whatever reason, the visitor does not use the ticket, this is on his/her own account. Once obtained, admission tickets cannot be exchanged. Neither will the admission fee be refunded in these cases. The right of withdrawal is not applicable.

16. Exhibition relocations, calamities and cancellations
Emigration Expo reserves the right to relocate or cancel the Fair regarding the time. In the event of deferring the Fair, the tickets remain valid. If (in the case of a deferred Fair) you do not have the opportunity to visit the Fair during the deferred period, then Emigration Expo will make sure that your admission fee is returned as soon as possible to your bank account or credit card, depending on your method of payment. Service and handling fees are not refundable. If the Fair is definitively cancelled or cannot be held, the amount of the admission tickets will be refunded to your bank account or credit card, depending on your method of payment. Service and handling fees are not refundable.

17. Applicable law/Competent court
Dutch law is applicable to these visitor conditions. All disputes will be submitted exclusively to the competent court in Arnhem.

18. Ambiguities
All cases not provided for by these conditions, or that are deemed ambiguous, will be decided by the organisers (Emigration Expo).

19. Changes
Emigration Expo is always entitled to amend these regulations at any time. These changes will not enter into force prior to the time announced for that purpose.
(version dated June 2019)