Sluiten

David Kennedy Recruitment is working with a leading BPO/outsourcing company that is seeking to onboard a Customer Service Representative remotely in Slovakia or hybrid in Bratislava. The employee would join a team that supports customers of a market leader in design and technology of household appliances.
Position: Customer Service Representative with Dutch/Flemish (home appliances or
other electronic devices)
Location: Fully remote/work from home after training in Slovakia or hybrid in Bratislava
Employment type: Full-time

DUTIES AND RESPONSIBILITIES:
● Communicate with clients through incoming telephone calls, emails or social media messages and look for solutions to their difficulties with their orders or devices
● Use leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines
● In more extenuating circumstances agree and arrange a technician visit or to send additional/spare parts directly to the clients
● Be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling)
● Be a brand Ambassador by educating customers on the used technology,
demonstrating a full understanding of products and brand values

REQUIREMENTS:
● Have a fluent level of written and spoken Dutch/Flemish
● Have a good level of English to communicate with international team
● Appreciation for excellent customer service – no matter whether it’s a call, email, or social media, offer the customers the best possible experience
● Good computer skills and experience with MS Office
● Be solution-oriented, well-organised and able to prioritise the workload with the ability to work under pressure

OFFER:
● Fixed term 1-year contract with the possibility of permanent after - 3-month probation
● Rotating schedule from Monday to Sunday between 8 AM and 10 PM
● Hybrid model within 50 km of the office and work from home if further away
● 3 weeks of fully office-based training from Monday to Friday from 9 AM to 6 PM
● Full-time position (39 hours per week)
● Best-in-class people engagement activities and programs
● Vibrant international environmen

Sluiten

David Kennedy Recruitment is working with a leading BPO/outsourcing company that is seeking to onboard a Customer Service Representative remotely in Slovakia or hybrid in Bratislava. The employee would join a team that supports customers of a market leader in design and technology of household appliances.
Position: Customer Service Representative with Dutch/Flemish (home appliances or
other electronic devices)
Location: Fully remote/work from home after training in Slovakia or hybrid in Bratislava
Employment type: Full-time

DUTIES AND RESPONSIBILITIES:
● Communicate with clients through incoming telephone calls, emails or social media messages and look for solutions to their difficulties with their orders or devices
● Use leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines
● In more extenuating circumstances agree and arrange a technician visit or to send additional/spare parts directly to the clients
● Be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling)
● Be a brand Ambassador by educating customers on the used technology,
demonstrating a full understanding of products and brand values

REQUIREMENTS:
● Have a fluent level of written and spoken Dutch/Flemish
● Have a good level of English to communicate with international team
● Appreciation for excellent customer service – no matter whether it’s a call, email, or social media, offer the customers the best possible experience
● Good computer skills and experience with MS Office
● Be solution-oriented, well-organised and able to prioritise the workload with the ability to work under pressure

OFFER:
● Fixed term 1-year contract with the possibility of permanent after - 3-month probation
● Rotating schedule from Monday to Sunday between 8 AM and 10 PM
● Hybrid model within 50 km of the office and work from home if further away
● 3 weeks of fully office-based training from Monday to Friday from 9 AM to 6 PM
● Full-time position (39 hours per week)
● Best-in-class people engagement activities and programs
● Vibrant international environmen