Sluiten

Job Profile

• Responsible for selling Personal Banking Products/Services by: identifying and satisfying customer needs, presenting customized solutions, completing the proposed sale and providing advice where appropriate;
• Complete the sale and providing advice where appropriate of a suite of products and services covering Investments, Deposits, Self-Service Banking, Insurance, Credit cards and Lending, including personal loans and mortgages, as applicable;
• Respond to customer’s request either by phone or by way of scheduled and unscheduled appointments;
• Use the Bank’s referral process when a referral opportunity is identified (for Life & Car Insurance, MCB Group Direct, Investments, Premium Banking and Private Banking sales) and follow up to ensure the customer is satisfied with the outcome;
• Perform research/gap analyses to determine sales opportunities;

• Build strong relationship with and provide excellent service to customers by: taking full responsibility for all customer inquiries/concerns/complaints, resolving matters to the customer’s satisfaction or referring the customer to the next appropriate level of authority;
• Gain a thorough understanding of the branch goals and how to contribute to them;

• Prioritize tasks, adhering to the priorities and time frames for completion;
• Responsible for meeting Regulatory, Compliance (Know Your Customer), Bank policies and procedures for customer transactions.

 Job Requirements

• Bachelor’s degree in Finance, Banking, Economics, Accounting or similar;
• Knowledge of Microsoft Office tools, and planning tools;
• Excellent communication skills both oral and written in English, Dutch, Papiamento and Spanish languages;
• Very strong result and service oriented focus and able to manage stress and  deal  with challenging  situations;
• Excellent collaboration and communication skills with colleagues and strong team focus;
• NIBE (or similar) courses is an advantage;
• At least two years of banking or equivalent experience.

Sluiten

Job Profile

• Responsible for selling Personal Banking Products/Services by: identifying and satisfying customer needs, presenting customized solutions, completing the proposed sale and providing advice where appropriate;
• Complete the sale and providing advice where appropriate of a suite of products and services covering Investments, Deposits, Self-Service Banking, Insurance, Credit cards and Lending, including personal loans and mortgages, as applicable;
• Respond to customer’s request either by phone or by way of scheduled and unscheduled appointments;
• Use the Bank’s referral process when a referral opportunity is identified (for Life & Car Insurance, MCB Group Direct, Investments, Premium Banking and Private Banking sales) and follow up to ensure the customer is satisfied with the outcome;
• Perform research/gap analyses to determine sales opportunities;

• Build strong relationship with and provide excellent service to customers by: taking full responsibility for all customer inquiries/concerns/complaints, resolving matters to the customer’s satisfaction or referring the customer to the next appropriate level of authority;
• Gain a thorough understanding of the branch goals and how to contribute to them;

• Prioritize tasks, adhering to the priorities and time frames for completion;
• Responsible for meeting Regulatory, Compliance (Know Your Customer), Bank policies and procedures for customer transactions.

 Job Requirements

• Bachelor’s degree in Finance, Banking, Economics, Accounting or similar;
• Knowledge of Microsoft Office tools, and planning tools;
• Excellent communication skills both oral and written in English, Dutch, Papiamento and Spanish languages;
• Very strong result and service oriented focus and able to manage stress and  deal  with challenging  situations;
• Excellent collaboration and communication skills with colleagues and strong team focus;
• NIBE (or similar) courses is an advantage;
• At least two years of banking or equivalent experience.